MCOA–Dementia Friendly Massachusetts Program Manager


Massachusetts Councils on Aging (MCOA) seeks a full-time (40 hours/week) Project Manager (PM) for the Dementia Friendly Massachusetts’ (DFM) Initiative.  The PM is responsible for ongoing implementation of a grass roots plan to engage 115 communities in becoming Dementia Friendly Communities. This includes gathering commitments from organizations within multiple sectors (e.g. local government, retail, public safety, health care, banking, religious, and others) in becoming Dementia Friendly.  The PM will work closely with MCOA staff, DFM Initiative Partners and a DFM Leadership Team and shall be supervised by MCOAs Director of Behavioral Support Programs.  The position is funded by a 3-year grant to MCOA from the Tufts Health Plan Foundation which ends on December 31st 2020.

Description of the Dementia Friendly Massachusetts Project:

MCOA received 3 years of funding from the Tufts Health Plan Foundation to serve as the backbone organization responsible for coordinating the collaborative functions of myriad local, regional and state entities engaged in making Massachusetts more dementia-friendly.  This “Scaling Up Inclusiveness & Sustainability Phase,” began January 1, 2018 and run through December 31, 2020.  In 2016 and 2017, Jewish Family & Children’s Services performed the role of backbone organization.

This next phase in the Dementia Friendly Massachusetts movement will be a 3-year phase during which effective strategies will be scaled up across MA.  New knowledge, skills and attitudes of people living in MA communities will be cultivated so they can offer dementia-friendly, welcoming civic and social engagement opportunities for people living with dementia as well as their caregivers.   The Dementia Friendly Massachusetts movement includes people focused upon expanding support across all community venues for people living with dementia and their caregivers to feel welcome and understood as they engage with community services or social events.

 Essential Duties and Responsibilities:

The essential duties and responsibilities indicated below are intended only as an illustration of the various types of work that may be performed. Any omission of specific statements of duties does not exclude from the position if the work is similar, related or a logical assignment to the position.

Supporting Local DF Development:

  • Provide technical assistance and support to community organizers in developing strategies for making all their core community sectors Dementia Friendly
  • Schedule and conduct consultative appointments with community leaders, local DF community organizers, or managers in the core DF target sectors
  • Create and implement strategies for engaging communities and multiple sectors in the DF movement so they actively work towards becoming dementia friendly in all services.
  • Encouraging community organizers to align their efforts, activities and outreach with existing community-based initiatives focused upon age-friendly communities, when present
  • Conduct research and communicate about best practices for forming DF communities and dementia capable organizations across the country and share information in quarterly newsletter, in community consultative meetings and presentations
  • Coordinate and support quarterly regional “learning communities” meetings for grassroots leaders to meet quarterly to network, share resources for how to start or/and sustain their local DFM efforts and to create opportunities for planning and/or leveraging resources together

Developing Educational Community Engagement Materials:

  • Manage the content of a DF Massachusetts web site that is hosted by MCOA, with steady support by MCOA’s website manager; also, ensure up to date links to useful state and national resources and news are maintained.
  • Create and edit a quarterly DMF digital (online) newsletter for informing and guiding local organizers in what’s happening, resources available, and things to consider, etc.
  • Maintain the Constant Contact list to keep stakeholders, partners and others informed of project news, events, and opportunities
  • Organize and host large conference calls (or webinars on Go To Meeting) to educate local advocates in how to form DF communities and/or Dementia Capable service organizations Work closely with the Alzheimer’s Association, MA/NH Chapter outreach and engagement staff who lead the DF Massachusetts media strategy

Produce educational materials including brochures, fliers, newsletters, press releases, social media posts, and other educational resources such as cable TV shows and/or radio spots

Facilitate coordination, as needed, between local, regional and /or state level DFM campaign activities

  • Present at local events, professional meetings, and conferences


Support Development of Policy or Practices to Sustain a Dementia Friendly Massachusetts; Share Lessons Learned with National Audiences:

  • Build an Advisory Team of 8-10 people that will be charged with and active in developing DF public policy recommendations and also serve as active leaders in and champions of regional grassroots efforts
  • Schedule and facilitate quarterly meetings with the Dementia Friendly Leadership Team to coordinate media opportunities and special events, and track project progress and amend work plans, as needed
  • Periodically, report out on project activities, accomplishments, challenges, lessons learned and recommendations to a broad audience. Prepare a final report on project in final quarter of funding
  • Presenting at 1 or 2 national conferences, to share the lessons learned and accomplishments of the DF Massachusetts project, near the conclusion of the project period.

Tracking and Reporting on Project Activities and Community Outcomes:

  • Data collection: Identify and track DFM outreach efforts and activities as well as measurable outcomes in DF communities and employment sectors
  • Monitor and report on outreach targets, related tasks, timelines, and results from engagement
  • Analyze progress using data metrics; generate reports on outcomes and planned course corrections to supervisor, funding sources and key stakeholders

 Essential Qualifications:

  • Project Management Experience
  • Ability to work independently and collaboratively
  • Outstanding organizational skills
  • Superior interpersonal skills for forming trusting consulting relationships with local leaders, stakeholders and partners
  • Exceptional communication skills, both oral and in writing
  • Proficiency in Word, Excel, Power Point, Publisher, data analysis and report generation
  • An understanding of change management and how to influence the adoption of new behaviors

Experience Sought:

  • Project management and program coordination
  • Graduate degree in related field preferred
  • Understanding of issues related with dementia, caregiving and healthy aging
  • Experience in aging services and/or long term care system of MA.
  • Experience in social service administration or in management of human services environment
  • Production of media materials
  • Management Level Administrative work


  • Must be able to drive across the state to meet with community residents/leaders or and attend meetings; travel reimbursement available
  • MCOA has office space in Easthampton. The right candidate may work from a home office if it is supported by hi-speed internet service.
  • CORI check required

MCOA is an equal opportunity employer, and does not discriminate based on race, creed, gender, national origin, age, disability, marital or veteran status, sexual preference or any other legally protected status.

MCOA is a non-profit membership organization serving the Commonwealth’s municipally-based Councils on Aging.  Our mission is building strategic partnerships to educate, empower, and advocate for professionals who work with older adults.  For more information about programs, events, and trainings please look for MCOA’s newsletter, Weekly Briefs, available on the MCOA’s website  and by email subscription (free).

Please submit resume and cover letter by Friday, July 20 to:


116 Pleasant Street, Suite 306
Easthampton, MA. 01027-2781