Amesbury–Outreach Coordinator


Salary: 43,000

Hours: 35hr/wk


Plans, coordinates and implements social services for elders and their families


Potentially interns and staff


  • Conducts assessment of clients; reviews and determines case management plan; coordinates and implements delivery of services.
  • Conducts in-home visits to local elders to assist with information and service delivery provide necessary referrals as needed.
  • Responds to crisis; coordinates with local agencies and safety departments to modify or alleviate crises; involves appropriate persons to respond to situation.
  • Coordinates with Protective Services network.
  • Assists clients in accessing and completing required applications for local, State and Federal services and programs.
  • Make referrals to collateral and other agencies when appropriate.
  • Conducts assessment determines eligibility, schedules with the Northern Essex Elder Transport program (N.E.E.T.), MVRTA and other transportation services
  • Maintain follow-up program to track client progress.
  • Assist adult children, friends or relatives of elders to assess and develop appropriate action plan.
  • Acts as liaison among providers to ensure delivery of necessary services.
  • Maintains client files and records in a confidential manner.
  • Coordinates within the local municipal offices to augment and complete client’s case management.
  • Awareness of and contact with clients who may potentially require elder services assistance.
  • Compiles and maintains all necessary program reports and records; submits monthly statistical report to the Council on Aging.
  • Assists in the development of programs that will benefit the elder population and the community.
  • Assists with housing challenges; works with Housing Authorities and housing management companies.
  • Facilitates and develops educational programs for support groups such as Alzheimer’s Caregiver Support Group, Caregiver Support Group and Low Vision Support Group.  Coordinates and implements the local SHINE) program.
  • May provided some oversight of Greenleaf Supportive Day Program


Serve as a member of various employee committees, as assigned.  Attends seminars and workshops related to elder/human services. Public speaking presentations.

Some scheduling flexibility needed as determined by COA programming needs


Education and Experience:

(A) Graduation from a two year or four-year college or university with a degree in social work or a closely related field; Massachusetts Licensed Clinical Social Worker preferred

(B) Two years’ experience in Human Service Program; or

(C) An equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities:

(A) Considerable knowledge of elder service programs and delivery systems;

(B) Considerable knowledge of local, State and Federal laws and regulations governing Council on Aging Programs;

(C) Some knowledge of human services.

(D) Ability to manage crises and sensitive issues.

(E) Ability to work and communicate with people and maintain confidentiality.

(F) Ability to assess, and make decisions regarding the welfare and safety of clients and their families

(G) Considerable knowledge of Computer software such as Microsoft Office.