Updated 6/16/2020


Governor Information

Governor’s Reopening Plan –

MA DPH Community Day Program Specific Guidance – for Adult Day Health, Day Habilitation, Clubhouses, Councils on Aging, etc


Governor Baker requires masks be worn in public and at any time social distancing is difficult.  See the video for more information.


Emergency regulations and required forms to implement the temporary moratorium on evictions are now available at the EOHED website:

Mass DPH updated information

Information on the Outbreak of Coronavirus Disease 2019 (COVID-19) – home page

Massachusetts Department of Public Health’s Guidance and Recommendations – health-related guidance for various audiences.

Massachusetts Department of Public Health’s COVID-19 Fact Sheet – from how it spreads to how you test for it

Massachusetts Offices Open/Online Services


CDC Information

“Deciding to Go Out”


Nursing Home Information

Massachusetts Nursing Home Family Resource Line: 617-660-5399

Open Every Day – 9:00 AM – 5:00 PM

The Executive Office of Health and Human Services is launching a Nursing Home Family Resource Line – a dedicated phone line to connect family members of nursing home and rest home residents with the information and resources they need. This new phone line provides one central contact for families and community members who have questions about the nursing home or rest home care their loved one is receiving during the COVID-19 outbreak.

The Nursing Home Family Resource Line is staffed from 9:00 AM – 5:00 PM, seven days a week. Staff will field questions on a range of topics and coordinate across state agencies to help provide answers.

These are unprecedented times and, understandably, families and community members have questions. We remain committed to providing relevant and timely information, and the Nursing Home Family Resource Line is another important resource.


Considerations for moving a loved one home from a Nursing Facility, Rest Home or Assisted Living Residence – Family One Pager Final- April 9th 2020


Federal Information

Coronavirus Disease 2019 (COVID-19) – Centers for Disease Control and Prevention home page

CDC Guidelines for Reopening America (embargoed)


Contact Tracing

CTC – Rollout Plan Presentation_for housing call 4-30 (PPT)


Consumer Information

Contact Tracing Video: The MA COVID Team is Calling

CDC guidelines issued 4/6/2020 for DIY facial coverings

Staying Connected at Home During COVID-19

Important information about utility bills:  GBLS COVID utilities flyer FINAL   GBLS COVID utilities flyer FINAL -Spanish

UPDATED: Coronavirus: What Older Adults Need to Know, (Spanish version) – National Councils on Aging Personal information and protection tips

Video – National Institute on Aging regarding COVID-19 and how older adults should deal with the virus

Medicare associated resources (telehealth, coverage, etc.)

Social Security Assistance and Questions

Social Distancing: Apps for Seniors

New COVID-19 Visual Communication Tool for the Deaf and Hard of Hearing

Stop the Spread of Germs, (Spanish version) – pictographic on personal hygiene and site cleaning,

Handwashing Flyer – black and white letter-size format, available in nine different languages



Financial Protections for Older Adults

Many Older adults may incur significant expenses related to sheltering in place or taking other measures to protect their health. Older adults with fixed or limited incomes, and those with few resources, may face foreclosure, eviction, and other financial challenges in the near and long term.  The National Center on Law & Elder Rights developed a tip sheet for older adults focused on various tools implemented recently to help protect them from financial harm during the COVID-19 crisis.


An official message from Medicare:

Unfortunately, scam artists are using the coronavirus pandemic to try to steal your Medicare Number and other personal data, but you can protect yourself. If you get a call or email offering COVID-19 items like a test kit or a mask and they ask for your Medicare number, hang up or delete the email! Guard your card.

Learn more about scams and how to report suspected Medicare fraud at


Coronavirus Scams: What the FTC is doing – a list of current scams and how to avoid them

Scams – How to File a Complaint in Massachusetts


For Senior Centers

Wellness Checklist – Created for new and seasoned staff, our Wellness Check is available for you to use as is, or modify as needed. This two-page tool lists five categories of questions ensuring homebound or quarantining older adults are keeping well and have the resources they need.

NCOA has put together a Toolkit,  Senior Centers Connect, for centers that are temporarily closed due to the pandemic, but are still providing services remotely. The toolkit is compilation of programs, webinars and resources that have been shared by aging service professionals over the past few weeks for you to use, and they intend to update it as more resources become available. has captured creative ways to maintain that feeling of connection in a socially distanced environment, you can check out their ideas here:

COVID-19 Resources for Senior Centers – National Councils on Aging recommendations


n4a Flyer Staying Connected at Home During COVID-19


Personnel Management

Coronavirus Prevention – OSHA-based information

Article on Furloughs vs. Layoffs


Volunteer Management

Volunteer Management Webinar


Managing Volunteers During a Pandemic






MMA Updates

MMA Guidelines for Reopening

MMA Updates – Coronavirus news and resources for local government leaders




Department of Correction MassCor- Hand Sanitizer Surplus Selling Prices – Contact Steve Cristol,

Employee Shields



COVID-19 & Extra Emergency SNAP Benefits: What You Need to Know (April 1, 2020) – Spanish

Latest updates from MCOA on Nutrition Programs as of 6/2/2020

Interim Actions from EOEA for Nutrition Program COVID19 – March 24th 2020

Defeat Malnutrition Today Flyer


Mental Health Resources/Trainings

Trauma Exposure and Trauma Response: A practical guide to caring for yourself and others during COVID-19

Tuesday, May 19 / 1:00-2:30 PM ET


We’ve all heard that we need to put our own airbag on first to care for others, but what does that mean in the context of community trauma?

The impact of trauma exposure, whether we call it compassion fatigue, vicarious traumatization or empathic strain, is real. However, our response to this exposure can make all the difference in our ability to weather the storm and find healing.

In honor of May is Mental Health Month and Older Americans Month, we invite you to join our free webinar workshop, Trauma Exposure and Trauma Response: A practical guide to caring for yourself and others during COVID-19. Led by Mary Curlew, LICSW, Community Education and Training Specialist at Jewish Family & Children’s Services (JF&CS), the workshop will offer practical tools from trauma research and treatment that we can use to maintain our own mental health while caring for others, especially older adults, during this stressful time.

The workshop is designed for social workers and other clinicians working with older adults, but it may also be of interest to home care workers, peer specialists, family caregivers, and others providing services and support in congregate or community settings. The webinar is free but registration is required.

The webinar is sponsored by the MA Department of Mental Health, MA Aging and Mental Health Coalition, and MA Association for Mental Health. For more information, please contact Jenifer Urff at

Mary Curlew, LICSW, is the Community Education and Training Specialist for Services for Older Adults at Jewish Family & Children’s Services (JF&CS), Waltham, MA. She is a Mental Health and Housing team member through JF&CS providing training and consultation for staff and residents in independent senior housing and related agencies. Mary has more than 20 years of experience providing mental health services and training in a variety of settings. Her specialties include trauma informed care, older adult behavioral health, caregiver support and holistic approaches to health care. Mary is a graduate of Boston College’s Graduate School of Social Work, and she has advanced training in EMDR, CBT, DBT and mindfulness.


Call2Talk is a mental health, emotional support, and suicide prevention program run by Mass211. It operates 24/7 and provides confidential, compassionate listening to assist people – including those who may be despondent or considering suicide – during stressful times:

The Massachusetts Network of Care created this searchable behavioral health directory,  of over 5,000 programs and organizations across the Commonwealth, searchable by keyword and zip code. If you are looking for an individual therapist or psychiatrist, please contact one of the many helplines in Massachusetts that can connect you to care. Let Network of Care Massachusetts help you take the first step in locating mental health, substance use, and related social services in your community to support good health and recovery.

Combating Social Isolation for Seniors during the COVID-19 Pandemic

Mental Wellness for Workers in Aging Services
Led by Katherine King, PsyD – William James College

The disproportionate impact of COVID-19 on older adults brings with it a high impact on those who serve them. This session is for anyone working in the field of aging who would like additional support and training to buoy their well-being during this challenging time. This includes nurses, social workers, case managers, activities professional, home health aides, and more. Over the course of these sessions, we will:

  • Discuss burnout prevention, compassion fatigue, and self-care
  • Get help with managing stress during even the hardest times
  • Discuss grief and learn new ways to help cope with our losses
  • Engage in brief guided relaxation and contemplation practices to restore energy and a sense of purpose

DATES: Attend as many or as few sessions as you would like. Register just once and you will receive Zoom links to all sessions.

  • 3 Tuesdays, 6-6:30pm Eastern Time (May 12, 19, and 26)
  • 3 Thursdays, 11-11:30am Eastern Time (May 14, 21, and 28)

REGISTRATION: Please register to receive Zoom links:

The Wisdom of Grief for Workers in Aging Services
Led by Katherine King, PsyD William James College

Many of us enter the field of aging prepared to handle the loss of clients, but the sheer volume of people who are dying in the COVID-19 crisis, and the traumatic nature of many of these losses, runs the risk of overwhelming even our strongest coping skills. This session is for anyone working in the field of aging who is seeking mutual support and guidance to aid them in coping with their losses. This includes nurses, social workers, case managers, activities professional, home health aides, and more. This workshop will:

  • Discuss types of grief and learn your own style of coping
  • Provide tools and ideas to help you handle your losses
  • Create time and shared space to honor the lives of those no longer with us

DATE: Thursday, May 28, 2020, 7-7:45pm Eastern Time

REGISTRATION: Please register to receive Zoom link:


Dementia Friendly Program Resources

New Support Groups from the Alzheimer’s Association –  The Alzheimer’s Association of MA/NH has started Early Stage Engagement Programs for people living with dementia. You can click here to learn more and sign up.  In addition, they have started COVID Caring Conversations for caregivers and persons living with dementia. The Caregiver conversations will take place weekly. Click here to learn more about this program. These are GREAT posts for your COA’s Facebook page.


Activity Ideas during COVID-19

Cafe Connect – virtual Memory Cafes

The Alzheimer’s Association is still operational and continuing to help families each day living with dementia. Their 24/7 Helpline is available at 1-800-272-3900 to anyone who needs to talk about the challenges of dementia during this time, and they can help address feelings of isolation, and link you to important resources that can help though this uncertain time.  In addition they are now offering all their Educational Programs and Support Groups virtually, learn more at:  . In the coming weeks they’ll be launching virtual ALZ Meetups to offer persons living with early stage dementia social engagement with peers.

COVID Tips – Caring for a Person with Dementia at Home

COVID Tips – Supporting Person with Dementia in Res Care


Fun Facts


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Massachusetts Councils
on Aging

116 Pleasant Street, Suite 306
Easthampton, MA 01027
Telephone: 413-527-6425
Fax: 413-527-7138