Updated 4/8/2020


Massachusetts Information

MA DPH Community Day Program Specific Guidance – for Adult Day Health, Day Habilitation, Clubhouses, Councils on Aging, etc

The Executive Office of Health and Human Services is launching a Nursing Home Family Resource Line – a dedicated phone line to connect family members of nursing home and rest home residents with the information and resources they need. This new phone line provides one central contact for families and community members who have questions about the nursing home or rest home care their loved one is receiving during the COVID-19 outbreak.

The Nursing Home Family Resource Line is staffed from 9:00 AM – 5:00 PM, seven days a week. Staff will field questions on a range of topics and coordinate across state agencies to help provide answers.

These are unprecedented times and, understandably, families and community members have questions. We remain committed to providing relevant and timely information, and the Nursing Home Family Resource Line is another important resource.

Massachusetts Nursing Home Family Resource Line: 617-660-5399

Open Every Day – 9:00 AM – 5:00 PM


Important information about utility bills:  GBLS COVID utilities flyer FINAL   GBLS COVID utilities flyer FINAL -Spanish

Mass DPH updated information

Information on Governor Baker’s emergency order limiting gatherings to 25 individuals

Information on the Outbreak of Coronavirus Disease 2019 (COVID-19) – home page

Massachusetts Department of Public Health’s Guidance and Recommendations – health-related guidance for various audiences.

Massachusetts Department of Public Health’s COVID-19 Fact Sheet – from how it spreads to how you test for it

Scams – How to File a Complaint in Massachusetts

Massachusetts Offices Open/Online Services


For Senior Centers

CDC guidelines issued 4/6/2020 for DIY facial coverings

NCOA has put together a Toolkit,  Senior Centers Connect, for centers that are temporarily closed due to the pandemic, but are still providing services remotely. The toolkit is compilation of programs, webinars and resources that have been shared by aging service professionals over the past few weeks for you to use, and they intend to update it as more resources become available. has captured creative ways to maintain that feeling of connection in a socially distributed environment, you can check out their ideas here:

Northampton Senior Services Announcement 3.18.2020 NEW SENIOR SERVICES ANNOUNCEMENT 3_18_2020

Northampton Resource List 3.18.2020   Resource List 3_18_2020.docx

COVID-19 Resources for Senior Centers – National Councils on Aging recommendations

Antimicrobial Products for Use Against COVID-19 – list of dozens of EPA-approved products to fight corona viruses

Coronavirus Scams: What the FTC is doing – a list of current scams and how to avoid them

UPDATED: Coronavirus: What Older Adults Need to Know, (Spanish version) – National Councils on Aging Personal information and protection tips

Coronavirus Prevention – OSHA-based information

Video – National Institute on Aging regarding COVID-19 and how older adults should deal with the virus

MMA Updates – Coronavirus news and resources for local government leaders

Medicare associated resources (telehealth, coverage, etc.)

Social Security Assistance and Questions

Hampshire County Resources

Social Distancing: Apps for Seniors




COVID-19 & Extra Emergency SNAP Benefits: What You Need to Know (April 1, 2020) – Spanish

Latest updates from MCOA on Nutrition Programs as of 4/6/2020

Interim Actions from EOEA for Nutrition Program COVID19 – March 24th 2020



New COVID-19 Visual Communication Tool for the Deaf and Hard of Hearing

Stop the Spread of Germs, (Spanish version) – pictographic on personal hygiene and site cleaning,

Handwashing Flyer – black and white letter-size format, available in nine different languages


Volunteer Management

Volunteer Management Webinar


Managing Volunteers During a Pandemic





Dementia Friendly Program Resources

Activity Ideas during COVID-19

Cafe Connect – virtual Memory Cafes

The Alzheimer’s Association is still operational and continuing to help families each day living with dementia. Their 24/7 Helpline is available at 1-800-272-3900 to anyone who needs to talk about the challenges of dementia during this time, and they can help address feelings of isolation, and link you to important resources that can help though this uncertain time.  In addition they are now offering all their Educational Programs and Support Groups virtually, learn more at:  . In the coming weeks they’ll be launching virtual ALZ Meetups to offer persons living with early stage dementia social engagement with peers.


Facts and Figures

Coronavirus Disease 2019 (COVID-19) – Centers for Disease Control and Prevention home page

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Massachusetts Councils
on Aging

116 Pleasant Street, Suite 306
Easthampton, MA 01027
Telephone: 413-527-6425
Fax: 413-527-7138