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MCOA Certification

For those who are interested in participating in the upcoming cycle of Director Certification, the deadline for submitting a letter of interest is September 30, 2018. Please send the letter to MCOA c/o Kathy Bowler, Dir. of Member Services 116 Pleasant St. #306 Easthampton MA 01027. The full description of director certification may be found here. Those who apply must meet the following requirements:
  • currently directs a Council on Aging or a multi-service Senior Center as Director/Assistant Director
  • the following combination of education and number of years of experience in role at time of application
  • High school diploma and 10 years as a Director/Assistant Director
  • Associates (2-year) degree in a Human Services or related field and 5 years as a Director/Assistant Director
  • Bachelors (4-year) degree in a Human Services or related field and 3 years as a Director/Assistant Director
  • Master’s degree in a Human Services or related field and 2 years as a Director/Assistant Director

For further information, contact Kathy Bowler at


Director/Assistant Director Certification represents a significant overhaul of the existing process. The new certification will be comprised of the following components:

  • Senior Center Profile
  • Mission Statement
  • Vision Statement
  • Organizational Values
  • Strategic Plan
  • Community Connection list
  • Marketing Plan
  • Administrative Information including resume/job description/organizational chart
  • List of Programs
  • Evaluation Plan
  • Fiscal Information

The intent is provide applicant training, technical assistance and templates wherever possible.

The new Director /Asst. Director certification will address the lack of certification options for the Assistant Director.

Achieving certification will strengthen the applicant’s COA as a number of the required submittals will help to develop an organizational roadmap.

Successful applicants will be able to use their materials as a starting point for NISC accreditation.


  • June, 2018 – Release of pilot
  • September 30, 2018 – Submit letter of intent
  • October, 2018 – Informational meeting at MCOA conference
  • November, 2018 – Acceptance into pilot
  • January, 2020 – Submission of portfolio


Staff Certification will remain unchanged and applications will be accepted by September 1, 2018 with portfolios due on or before April 30, 2019.




Below are the CEC Forms for recertification:

2017 SIGNATURE CEC Form for MCOA Conference

MCOA CEC Signature Form

NON-MCOA CEC Signature Form

11.04.2021 Certification Information Session:

Massachusetts Councils
on Aging

116 Pleasant Street, Suite 306
Easthampton, MA 01027
Telephone: 413-527-6425
Fax: 413-527-7138